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Looking for entry level Cashier. Plenty of room for growth and development. More details available at store level.

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Position: Cashier — Corky's Kitchen & Bakery

\n\n

Position summary

The Cashier role is categorized under the organizational \"Server\" job type: a frontline operational role whose primary responsibility is reliable, repeatable delivery of service to customers and internal stakeholders. The incumbent executes transaction processing, payment handling, basic order management, and frontline customer interactions according to established procedures and standards.

The Cashier is accountable for accurate and timely receipt of payments, day‑to‑day cash control and reconciliation, maintaining point‑of‑sale (POS) and payment terminal integrity, documenting exceptions, and escalating issues beyond routine authority to supervisors or managers. The role contributes to throughput, customer experience at the point of sale, financial control, and compliance with health and safety protocols.

\n\n

Objectives & Key Results (OKRs)

Objective 1 — Transaction accuracy and financial control\n - KR1: Achieve and maintain cash and card reconciliation accuracy of ≥ 99.5% per reporting period.\n - KR2: Limit per‑shift cash variance to ≤ $2 and weekly variance to ≤ $5.\n - KR3: Prepare and submit all shift deposit documentation and exception reports within 30 minutes of shift end for 100% of shifts.\n
Objective 2 — Operational efficiency and throughput\n - KR1: Maintain average transaction processing time ≤ 90 seconds during non‑peak hours and ≤ 120 seconds during peak hours (measured monthly).\n - KR2: Reduce line/queue length incidents (where wait exceeds target service time) by 20% versus baseline quarter.\n
Objective 3 — Customer service quality and issue resolution\n - KR1: Sustain a customer satisfaction/service score ≥ 4.6/5 on point‑of‑sale feedback or mystery shop metrics.\n - KR2: Resolve or escalate 100% of service complaints within the same shift and document outcomes according to policy.\n - KR3: Maintain order accuracy for packaged items and recorded transactions at ≥ 99.5%.\n
Objective 4 — Compliance, safety and service standards\n - KR1: Complete and record daily safety/cleaning checklists for the cashier station 100% of assigned shifts.\n - KR2: Achieve zero reportable food safety violations attributable to cashier station handling duties.\n

\n\n

Key Performance Indicators (KPIs)

Transaction accuracy rate (percentage of transactions without reconciliation or itemization errors).
Average transaction processing time (seconds per transaction; peak and non‑peak segmented).
Cash variance per shift and per reporting period (dollars).
Customer satisfaction score and complaint rate per 1,000 transactions.
Number and timeliness of escalations documented for POS, payment terminals, or customer disputes.
Compliance completion rate for daily checklists, cleaning tasks, and cash handling procedures.
Uptime or operational availability of POS/payment terminals as observed and reported during shifts.

\n\n

Problems solved for internal and external customers

External customers: Provide accurate, timely and secure payment transactions; finalize the service interaction with clarity (receipts, order verification, loyalty processing); reduce wait time and minimize errors that impair customer satisfaction.
Internal customers (operations/management/finance): Ensure integrity of cash and electronic payment records; minimize shrinkage and reconciliation workload; supply timely exception reports and deposit documentation that support financial closing and auditability.
Team and operations: Maintain POS station readiness and hygiene to support continuous service flow; identify and escalate technical, inventory or safety incidents so specialists and managers can act swiftly.

\n\n

Key skills, abilities and knowledge required

Cash handling and reconciliation: Accurate counting, making change, preparing deposits, and following cash control procedures.
POS and payment terminal operation: Proficiency entering orders, processing cash/card/mobile payments, voids/refunds per policy, and basic troubleshooting of terminals and printers.
Attention to detail: High accuracy in transaction entry, order verification, and completion of checklists and records.
Customer service and communication: Courteous, clear communication; de‑escalation skills; ability to document and communicate issues to management.
Time and queue management: Prioritization under high volume, maintaining throughput while preserving accuracy and service quality.
Regulatory and safety knowledge: Basic food safety/hygiene practices relevant to the cashier station and adherence to company safety protocols.
Problem recognition and escalation: Ability to identify out‑of‑scope issues (fraud indicators, POS failures, customer disputes, safety incidents) and escalate per procedures.
Numeracy and record keeping: Comfortable with basic arithmetic, cash balancing, and creating clear documentation for deposits and exceptions.
Interpersonal teamwork: Works cooperatively with kitchen, floor staff and management to coordinate end‑of‑service processes and transaction flow.
Desirable experience/certifications: Prior cashier or front‑of‑house experience, familiarity with hospitality POS systems, and food safety certification (servsafe or equivalent) where applicable.

\n\n

Authority, reporting and performance review

The Cashier reports operationally to the Store/Shift Manager and functionally adheres to policies set by Finance and Operations. The role has delegated authority limited to processing transactions, issuing approved refunds/voids within defined limits, and closing out shifts. All variances, suspected fraud, equipment failures, safety incidents, and customer disputes outside defined resolution thresholds must be documented and escalated immediately to the Manager. Performance is reviewed against the OKRs and KPIs on a monthly and quarterly basis; coaching and corrective actions are handled by the Manager in coordination with HR and Operations.

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